Refund policy

Refund Policy

Cancellations
You can cancel your order any time before it is dispatched for a full refund. Email gizmomart.sales@gmail.com or WhatsApp +91 96733 19777 with your order number.

Returns (7 days)
If Sitwell isn't right for you, you can request a return within 7 days of delivery. The cushion must be unused, in its original condition, with its cover and packaging. Because a seat cushion is a personal-use product, we cannot accept returns of used items. Return shipping for a change of mind is paid by the customer.

Damaged, defective or wrong item
Tell us within 48 hours of delivery, with photos or an unboxing video. We will send a free replacement or give a full refund, whichever you prefer. You pay nothing for return shipping in this case.

Refunds
Once we receive and inspect the returned item, we refund to your original payment method within 5–7 working days. Your bank may take a few additional days to show the credit.

Please note
Memory foam arrives vacuum-packed and needs 24–48 hours to reach its full shape. Please allow this time before reporting a fault.